​ 1. Order Confirmation and Processing

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• Once an order is placed, you will receive an Order Confirmation message/email.

• Orders are processed only after successful payment has been verified.

• We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.

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2. Pricing and Payment

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• Currency: All prices are listed in AED (United Arab Emirates Dirham) unless stated otherwise.

• Taxes: Prices are inclusive of VAT.

• Price Changes: Prices may change without prior notice, but confirmed orders will not be affected.

• Payment Methods: We accept Credit/Debit Cards, Online Payment Gateways, and Cash on Delivery (if applicable).

• Security: All payments are processed through secure payment gateways.

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3. Pre-Booking and Customization

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• Pre-Booking: Available for selected items as indicated on the platform.

• Customization Services: Stone work, embroidery, or design customization is available upon request.

• Charges: Additional charges may apply for customization. Please contact us for detailed information.

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4. Order Cancellation

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• Ready-made Orders: Please contact us for cancellation within 24 hours of order placement.

• Customized Orders: Cancellation requests must be made within 6 hours of order placement.

• Dispatch Limit: Orders can be canceled before dispatch only. Once an order is shipped, cancellation is not possible.

• Refunds: Refunds (if applicable) will be processed within 7–14 working days.

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5. Shipping and Delivery

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• Delivery Time: Delivery typically takes 3 to 10 working days.

• Variations: Delivery timelines vary depending on location and product availability.

• Tracking: We will send you a tracking number via email/SMS once your order is shipped.

• Delays: Delivery delays caused by courier partners, weather, or public holidays are beyond our control.

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6. Customer Responsibility and Policy Modification

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• Accurate Details: Customers must provide accurate delivery details.

• Size Selection: Customers are responsible for selecting the correct size for abayas and jalabiyas. Please refer to the size guide before placing an order.

• Policy Updates: Nora Binna reserves the right to modify this purchase policy at any time. Updates will be reflected on the website.